Roster of Services

Business Operations & Service Training

  • This service focuses on enhancing the customer service skills of front-of-house staff, including waiters, hosts, and managers. The training covers effective communication, conflict resolution, and how to exceed guest expectations, ensuring a memorable dining experience for every customer.

  • Optimizing table management and seating strategies can significantly improve customer satisfaction and turnover rates. This service offers techniques for effective table assignment, managing wait times, and using table management software to maximize seating efficiency and minimize customer wait times.

  • Effective teamwork and communication among front-of-house and back-of-house staff are essential for smooth restaurant operations. This service focuses on building team cohesion, improving communication channels, and resolving internal conflicts efficiently.

  • Offering training on beverage service, including wine, cocktails, and non-alcoholic drinks, can enhance the dining experience. This service covers proper serving techniques, knowledge about wine and beverage pairings, and how to cater to various customer preferences.

  • Developing strong leadership skills in front-of-house managers is key to managing staff effectively, ensuring customer satisfaction, and handling operational challenges. This service includes training on leadership styles, staff motivation, performance management, and strategic planning.

  • A customized training and development program for the restaurant staff, focusing on enhancing service quality, operational efficiency, and team collaboration. This program can include modules on customer service excellence, food safety standards, efficient kitchen workflows, and effective communication techniques. The aim is to equip the staff with the necessary skills and knowledge to elevate the dining experience, reduce operational errors, and foster a positive workplace culture.

  • An in-depth analysis of the restaurant's financial health, including revenue, costs, and profit margins. This deliverable should identify areas for cost reduction, revenue enhancement, and overall financial performance improvement. It may include recommendations for menu pricing strategies, cost control in procurement and inventory management, labor cost optimization, and suggestions for leveraging technology for better financial management. The plan should provide actionable steps for achieving financial goals and improving the bottom line.

Culinary Operations & Menu Development

  • A comprehensive review and redesign of the menu to align with culinary trends, customer preferences, and profitability goals. This deliverable includes the creation of signature dishes, menu item selection, cost analysis for each dish, and recommendations for seasonal updates to keep the menu fresh and appealing.

  • Development of detailed, standardized recipes for all menu items to ensure consistency in taste, presentation, and portion size. This deliverable includes compiling a recipe book with precise ingredient measurements, preparation steps, cooking techniques, and plating guidelines.

  • An in-depth analysis of food costs and identification of opportunities to reduce expenses without compromising quality. This includes vendor negotiation strategies, waste reduction techniques, portion control measures, and inventory management practices.

  • Recommendations for kitchen layout and equipment placement to improve workflow efficiency, safety, and food quality. This deliverable can cover kitchen renovations, equipment upgrades, and the implementation of efficient cooking and preparation processes.

  • Strategies for incorporating sustainable practices and locally sourced ingredients into the menu. This includes identifying local suppliers, developing farm-to-table concepts, and suggesting eco-friendly kitchen practices to reduce the environmental impact.

  • Customized training programs for kitchen staff focusing on culinary techniques, food safety, menu execution, and productivity improvements. Workshops can include hands-on cooking demonstrations, ingredient knowledge sessions, and leadership training for kitchen managers.

  • Implementation of quality control measures and food safety protocols to ensure high standards are consistently met. This deliverable includes establishing procedures for receiving ingredients, storage, food handling, and preparation, as well as training staff on food safety regulations and best practices.

  • Item descriptionInsights into current culinary trends and advice on incorporating innovative concepts into the menu and restaurant operations. This can include exploring global cuisines, fusion dishes, special dietary menus (e.g., vegan, gluten-free), and the use of modern cooking techniques and technologies.

Social Media & Digital Marketing

  • High-quality, visually appealing photographs are essential for capturing attention on social media platforms. Our service includes professional photography that aligns with your brand's aesthetic and message, ensuring your posts stand out in a crowded social media landscape.

  • Consistent and engaging presence on social media is key to building relationships with your audience. We offer comprehensive daily management of your social media accounts, including content posting, engagement with followers, and monitoring of your brand's social media performance. Focused on Facebook, Instagram, Pinterest, TikTok.

  • Keeping your website updated and functional is crucial for maintaining a professional online presence. Our team can manage your existing website, ensuring it's always up-to-date with the latest content, security features, and performance optimizations.

  • Quality content is the backbone of any effective digital marketing strategy. Our content creation services span various formats, including recipes for food-related businesses, eye-catching photos, and informative blog posts, all tailored to resonate with your target audience and reinforce your brand identity.

  • Understanding the strengths and weaknesses of your current social media strategy is crucial for improvement. Our social media audit offers a comprehensive review of your profiles, content, engagement, and overall performance, providing actionable insights for enhancement.

  • A well-crafted social media strategy is essential for achieving your business goals. We collaborate with you to develop a customized plan that aligns with your objectives, target audience, and brand values, ensuring it can be effectively executed by you or your team.

  • Empowering you and your team with the knowledge and skills to manage your social media effectively is our goal. Our training covers the essentials of social media management, from creating engaging content to understanding analytics, ensuring your team can implement best practices for sustained success.

  • Email newsletters are a powerful tool to maintain engagement with your customers. We specialize in creating compelling email content that reflects your brand's voice, informs your audience about the latest updates, and drives traffic back to your website or social media profiles.

Public Relations & Strategic Partnerships

  • Crafting compelling press releases that highlight key achievements, product launches, or company milestones is essential for garnering media attention. Our service includes writing attention-grabbing press releases and distributing them to relevant media outlets and journalists, ensuring your news reaches your target audience effectively.

  • Building and maintaining strong relationships with the media is crucial for any PR strategy. We offer media relations services that involve identifying and engaging with key journalists and influencers in your industry, pitching story ideas, and facilitating interviews to increase your brand's visibility and credibility in the media.

  • In times of crisis, swift, transparent, and effective communication is paramount. Our team provides crisis communication planning and response services, helping you navigate challenging situations with prepared statements, media liaison, and strategic advice to protect and restore your organization's reputation.

  • Effective communication with the media is crucial for conveying your brand's message accurately and persuasively. Our media training services are designed to prepare your executives and key spokespersons for media interactions. This includes coaching on how to handle interviews, press conferences, and public speaking opportunities confidently and effectively.

  • Collaborating with influencers can significantly boost your brand's credibility and reach. Our services include identifying influencers whose followers align with your target audience, negotiating partnerships, and creating collaborative content campaigns that resonate with their audience and amplify your brand's message.

  • Establishing your brand as a thought leader in your industry can set you apart from competitors. Identify relevant speaking opportunities and events to showcase your unique industry perspective. This service can significantly increase your brand's visibility, foster networking opportunities, and position your company as a leader in its industry.

  • Managing your online and offline reputation is crucial for maintaining the trust and confidence of your customers and stakeholders. Our reputation management services involve monitoring mentions of your brand across various channels, addressing negative feedback proactively, and highlighting positive reviews and stories to reinforce your brand's positive image.

Experience Audits

  • Most guests will have their first impressions of your property from your social media and your

    website -- your digital presence is important. We will look over your entire digital presence carefully, checking for accuracy of information, intuitiveness of navigation, and thoroughness of relevant information for prospective guests.

  • Your guest relations team is your first direct point of contact with a guest. Depending on your contact options, we will get in touch by phone or email to ask a few questions and/or book a reservation to join you. We will gauge the friendliness, professionalism, and knowledge of your “first line of defense.”

  • Every guest-facing member of your team needs to have a quality understanding of both the cuisine and the beverages. While not everyone needs to be an expert, they need to have enough knowledge to answer basic and common questions guests pose. We ask those questions, and with our industry knowledge can discern whether the employee is well-versed in your offerings.

  • Aside from being knowledgeable, your team needs to welcome guests with a natural warmth and graciousness, and they need to treat their colleagues with respect and understanding. A natural sense of hospitality is key. We pay attention to the details - how interactions progress both when guest facing and among the team itself.

  • The condition of your space impacts the ambiance and overall experience. We all know how important it is to keep a clean kitchen and restroom -- that attention needs to be paid to every space. When we take care of our spaces, we take greater pride in being in those spaces. Our guests can feel the difference, too, and when they’re comfortable with us they’re more excited to return.

  • Experiencing a property as a guest is a great way to analyze the experience you’re offering, but for a complete picture we also spend time observing behind the scenes. We see what the guests don’t see -- and often what is hidden from the leadership team. We offer fresh eyes, noticing things that may have become so commonplace they’re now ignored.

  • We will meet with you to discuss our findings, offer a pathway to address any opportunities for improvement, and talk to you about what your team is doing well. We will identify the natural leaders and those who could benefit from more mentorship. We will suggest new standard operating procedures for you and your team to build and implement together.

Recruiting

  • In today’s competitive talent landscape, finding the right candidates requires a strategic approach that goes beyond the typical outlets. We work in conjunction with your leadership team to select channels and methods to attract potential candidates, including industry-specific job boards, social media platforms, employee referrals, and networking events.

  • Crafting compelling job descriptions is both an art and a science. As professionals with extensive industry experience, we understand the critical role that job descriptions play in attracting top talent. We thoughtfully outline the key responsibilities required of individual positions, requirements for candidacy, and compensation and benefits structure.

  • Navigating the landscape of various job posting outlets requires finesse and expertise. We are well-versed in the intricacies of today’s top platforms. We optimize job descriptions for maximum visibility and engagement. Beyond posting, we proactively manage the accounts for these platforms, meticulously reviewing each candidate.

  • Screening and selection are pivotal steps that determine the trajectory of success. We know that this takes precious administration time away from your already-busy leadership team. We understand the significance of each hiring decision and are committed to presenting you with a curated list of qualified applicants.

  • Interviews are the cornerstone of the recruitment process, offering valuable opportunities to connect with candidates on a deeper level. We start the interview process with an initial call, gauging culture fit and assessing each candidate’s communication skills. Moving forward, we connect exceptional candidates with your leadership team so they can gain meaningful insight and make final decisions.

  • Reference checks serve as a crucial final step in the recruitment process, providing invaluable perspectives into each candidate’s past performance and work ethic. Once each candidate provides a set of professional references, we contact the individuals and ask several targeted questions to understand how they’ve contributed in each of their past roles.

  • The intricate process of onboarding requires attention to detail and a great understanding of your state’s requirements. Our tailored approach means we ensure you have all the paperwork and documentation needed to comply with local, state, and federal law for each new employee you bring onto your team.